How to earn Wankol Points?
You earn Wankol Points every time you complete an activity. Check your earned points under ‘My Points’ and find the list of activities below ‘Campaigns To Earn Points’
KOL refused to revised as per instructed, how do I report my case?
We are terribly sorry that you encounter this problem. You can always dispute your case by contacting support@wankol.com and we will reply you in 48 hours.
What happen if I suddenly need to cancel my campaign?
Advertisers are allowed to cancel campaign at any stage of the campaign. However, a certain fee will be applied to advertiser according to different stages each KOL has done for the campaign. Please refer to our refund policy for more information.
Why can’t I create a campaign?
To create a campaign, you will need to have a business card. After you have a business card, go to “+create a campaign” on the top of the page. Fill in the details such as country, platform, type of content, etc. Click “submit”. Your campaign is now under review. Please give us 24 hours to […]
What is the difference between each type of social media format when creating a campaign?
Wankol can now track campaign on TikTok, Youtube, Instagram and Facebook with their various format: Platform Format Automatic* Note TikTok Short Video Yes A short Tiktok UGC video YouTube YouTube Video Yes Long video form of YouTube YouTube Short Yes A short video form on YouTube Instagram IG Feed Single Photo Yes KOL only post […]
Why do the amount in my account balance and the amount on my credit card/e-wallet billing are slightly different?
Our goal is to link influencers and brands across Southeast Asia and China. To make it easier, we accept various currencies from different countries. Due to currency exchange rates, there might be a slight difference in the final amount.
How to use Wankol Points?
Simply slide the button next to the question ‘Do you want to use point deduction?’ on the checkout page, and the system will automatically calculate the amount that can be deducted from your total fee.
What is Wankol Points?
Wankol Points are rewards you can get from using Wankol platform! Advertisers can use these points to pay KOL fees at a discount during checkout. The more points you earn, the more money you can save when collaborating with influencers.
I did not get my refund, who should I contact?
You should get your refund in 48 hours. However, if problem persists, please contact support@wankol.com and we will get back to you in 2×24 hours.
Can I cancel my campaign?
Yes, we allow advertisers to cancel campaign anytime. However, a certain fee will be applied to advertiser according to different stages each KOL has done for the campaign. Please refer to our refund policy for more information.