How do I redeem my Wankol Points?
Redeeming your Wankol Points is easy. When you make a payment for any service provided by Wankol, you will have the option to apply your accumulated Wankol Points as a discount. Simply select the option to use your points, and the discount will be automatically applied to your payment. If you have any questions or […]
What is Wankol Points?
Wankol Points is a great way to earn rewards on our platform! You can earn Wankol Points by performing different actions, such as registering, creating name cards or business cards, and launching or completing your first campaigns. Each action will earn you a certain amount of Wankol Points, which can be used as a discount […]
I did not get my refund, who should I contact?
Refunds can sometimes take longer than expected. If you have not received your refund within 48 hours, please don’t hesitate to contact us at support@wankol.com. Our team will investigate the matter and get back to you as soon as possible, within 2 business days. We appreciate your patience and understanding.
Can I cancel my campaign?
Of course! We understand that sometimes things don’t go according to plan, and you may need to cancel your campaign. As an advertiser, you are allowed to cancel your campaign at any time. However, please keep in mind that certain fees may be charged based on the different stages of the KOLs that have already […]
How much is the fee of the campaign?
We’re happy to provide you with information about our service fees. For self-service campaigns, the fee is only 10% with no extra fees added. This fee covers the use of the platform and any related support. For professional service, the fee is 20%, and additional fees may be added depending on the agreement of scope […]
Is it possible to pay later after the campaign is over?
We understand that managing a campaign can come with various financial considerations. However, for self-service campaigns, full payment upfront is required before the campaign can begin as we provide a self-service platform for clients who want to manage their own campaigns without additional support. For professional service, we offer partial payment based on the terms […]
What kind of payment do you accept?
We offer a variety of payment options to make it easy for you to transact with us. For payments in Rupiah (IDR), we accept virtual bank transfer, credit card, and e-wallet payments such as ShopeePay, OVO, and DOKU Wallet. If you’re using a currency other than IDR, we accept credit card payments, as well as […]
KOL submitted the video which we have not agreed on, where should I report this case?
If you ever encounter a situation where a KOL submits a video that was not agreed upon, please do not worry. You can easily report this case by selecting “No Settlement” to prevent the system from completing the payment to the KOL. After that, the KOL will have the opportunity to appeal the decision, and […]
KOL refused to revise as per instructed, how do I report my case?
We are very sorry that you are experiencing this issue. You can always dispute your case by contacting support@wankol.com and we will get back to you within 2×24 hours.
Why can’t I invite a KOL to my campaign?
We want to ensure that your campaign is as effective as possible, so we only allow you to select KOLs who live in the same country where your campaign is held. If the KOL you want to invite is not located in the same country as your campaign, you may not be able to invite […]