What happened if the benefit I want to redeemed is out of stock or not available?
If the benefit that you want to redeem using your Wankol Points is out of stock or not available, the points will be refunded back to your account. You can then use the points to redeem another available reward or save them for later use.
How do I redeem my Wankol Points?
Here’s a friendly guide on how to redeem your Wankol Points: Click the drop-down button located at the top right side of the page where you can see your name. Choose “Personal Information” from the drop-down menu, then click on “My Points” on the left side of the page. Here, you can check your Points […]
What is Wankol Points?
Wankol Points is a reward system designed to recognize and incentivize successful actions on our platform. Whenever you perform an action, such as registering, creating name cards/business cards, or launching/completing campaigns, you earn Wankol Points. These points can then be redeemed for various benefits and rewards on our Points Center, such as access to studio/equipment […]
How do I withdraw my income?
To withdraw your income, you can follow these simple steps: Click on your name next to your profile picture, then go to “Personal Information” and click on the “Withdraw” button. Fill in the amount you want to withdraw. If your bank account is in Indonesia, the minimum withdrawal amount is IDR 150,000, and there is […]
Is there a fee that will be cut from my income?
We’re happy to inform you that, currently, we don’t charge any fees to KOLs. However, do keep in mind that there’s a minimum withdrawal of IDR 150,000 and a one-time charge maximum of IDR 10,000 per withdrawal. If you have any other questions or concerns, please don’t hesitate to ask us at support@wankol.com. We’re here […]
How will I receive the payment?
Hi there! When it comes to receiving payment, it’s quite simple. Once a campaign ends, advertisers will need to confirm the settlement to our system. If they haven’t done so within 7 working days, the system will automatically settle the campaign and the payment will be credited to your account balance. From there, you can […]
Can I modify my quoted price?
Absolutely! At Wankol, we understand that circumstances can change, and you may need to modify your quoted price for a campaign. As long as the brand or advertiser hasn’t confirmed your participation, you have the flexibility to modify your price. Click on My Campaign, choose more details and choose “modify registration information”. Input the new […]
What’s the difference between fixed price and self-quote price?
Hey there! The main difference between the fixed price and self-quote price options is how the pricing is determined. In the fixed price model, the brand or advertiser sets a specific price for their campaign. This means that they have a predetermined budget and offer a set amount for your participation. It’s a straightforward approach […]
Advertisers refuse to settle my payment, how do I report the case?
We’re sorry to hear that you’re having trouble settling your payment with the advertiser. Don’t worry, we’re here to help you out. Firstly, we recommend trying to communicate with the advertiser to resolve the issue. However, if the situation persists, you can always submit an appeal by clicking the “submit an appeal” button on the […]
How do I increase my chance to participate in the campaign?
Great question! Increasing your chances of participating in a campaign can be done by following a few simple steps. For “By Submission” campaigns, it’s important to submit a high-quality draft that meets all the requirements of the brief, including key selling points of the product, dos and don’ts of the brand, captions with hashtags, and […]