KOL refused to revised as per instructed, how do I report my case?
We are terribly sorry that you encounter this problem. You can always dispute your case by contacting support@wankol.com and we will reply you in 48 hours.
What happen if I suddenly need to cancel my campaign?
Advertisers are allowed to cancel campaign at any stage of the campaign. However, a certain fee will be applied to advertiser according to different stages each KOL has done for the campaign. Please refer to our refund policy for more information.
Why can’t I create a campaign?
To create a campaign, you will need to have a business card. After you have a business card, go to “+create a campaign” on the top of the page. Fill in the details such as country, platform, type of content, etc. Click “submit”. Your campaign is now under review. Please give us 24 hours to […]
What is the difference between each type of social media format when creating a campaign?
Wankol can now track campaign on TikTok, Youtube, Instagram and Facebook with their various format: Platform Format Automatic* Note TikTok Short Video Yes A short Tiktok UGC video YouTube YouTube Video Yes Long video form of YouTube YouTube Short Yes A short video form on YouTube Instagram IG Feed Single Photo Yes KOL only post […]
KOL submitted the video which we have not agreed on, where should I report this case?
If you encounter this problem, you can always choose “No Settlement”. By doing this, you prevent the system to settle payment to the KOL. After that, KOL can submit an appeal and your case will be reported to us. Our team will do a thorough investigation on the problem and contact both you and/or the […]
KOL refused to revise as per instructed, how do I report my case?
We are very sorry that you are experiencing this issue. You can always dispute your case by contacting support@wankol.com and we will get back to you within 2×24 hours.
Why can’t I invite a KOL to my campaign?
Please check the country where your KOL is currently resides. To make sure the effectiveness of the campaign, we did not allow you to choose KOL that does not reside in the country where your campaign is held.
What’s the difference between by submission and by invitation?
In “By Submission” campaigns, KOL can both sign up to campaign or be invited by advertiser to a campaign. But, KOL do not need advertiser’s approval to enter the campaign. KOL can directly submit content draft by clicking “more details” button on the campaign and click “submit draft”. Advertisers will later review the draft and […]
How do I make a good brief?
A good brief is a short and concise but contain all the information needed such as: – product highlight– product key selling point– campaign period– eligibility to join the campaign– brand’s dos and don’ts– call to action– quality of the video– how to pronounce the brand name– mention which account– hashtags to use– sample video– […]
How do I invite a KOL to join my campaign?
To invite a KOL to join your campaign, go to “My Campaign” Choose the campaign that you want to invite KOL into. Click “more details” and choose “by invitation” You will go into a list of KOL that we recommend according to your campaign requirement. To pick a KOL simply click “invite” on the KOL […]